The Chief Operations Officer (COO) is responsible for the implementation of the strategic plan, formulation of hospital policies and sound leadership of a team of professionals dedicated to providing quality health care and efficient use of resources related to hospital operations. Reporting to the Executive Chairman, the COO is a pivotal and influential member of the senior leadership team.
The role of the COO will focus on:
- Building a cohesive, cross disciplinary executive management/lead team.
- Driving transformational change – modernising processes and approaches and shifting the culture to be more patient centric.
- Systems integration – aligning synergies across departments to ensure prudent use of financial resources, including a sound budgeting and monitoring process.
- Building effective communication channels with all stakeholders especially listening for understanding to ensure correct messaging and information is disseminated.
- Oversees the human resource function, creating a culture of employee engagement and productivity through recruitment, recognition, coaching and development of qualified personnel.
- Responsible for the development and oversight of operational plans with corresponding budgets including capital needs of the hospital.
- In conjunction with Executive Directors, prepares departmental budgets.
- Leads and facilitates identified process improvements.
- Encourages and assists Executive Directors in establishing performance metrics related to performance, productivity, quality improvement, cost controls and utilization of facilities.
- Ensures corporate compliance with health care policies, programmes and procedures as well as external regulatory bodies and professional review boards.
- Establishes robust systems of clinical and corporate governance, financial, risk management and compliance in the organization.
- Provides support and assists with the development of corporate objectives including compliance with accreditation standards.