P-05 Satisfaction of caregivers with the services provided at the Pediatrics Outpatient Department at the Georgetown Public Hospital Cooperation
Author(s):
M Persaud, K Prashad, N Samaroo, O Harris, K Henry
Year of Presentation:
2024
Objective: To evaluate caregivers’ level of satisfaction with the services provided by the pediatrics outpatient department of the Georgetown Public Hospital Corporation between January and February 2023.
Methods: This is a descriptive qualitative study that took place between January 24th to February 27th, 2023 at the Paediatric Outpatient Department, using a tested question- naire. A total of 331 caregivers whose patients were between the ages of 1 month and 13 years participated and data was analyzed using Microsoft excel.
Results: 278 out of 331 caregivers representing 84% of the total study population, reported either a good, very good or excellent perception of the overall quality of care in the department. A total of 249 or 75% agreed that their patient’s treatment was discussed adequately with them, in compari- son with only 20 or 6%. There were 293 caregivers or 86% who were satisfied with the Nurses overall attitudes. Of the caregivers, 25% were not satisfied with the enivronment of the waiting area of the Clinic.
Conclusion: It can be stated that there was an overall satis- faction of the 84% of caregivers that visited the Paediatric Outpatient Department from January 24th to February 27th, 2023.