Quality System

The Medicines Quality Control and Surveillance Department has established a quality management system in accordance with ISO/IEC 17025 to guarantee the delivery of competent and reliable services to CMS. The system is based on the related fundamental principles of a documented quality policy and strategy that is used to develop applicable procedures and methods, train staff and maintained by continual improvement, compliance to ethical standards, all supported by laboratory management.

Quality Policy

The Medicines Quality Control and Surveillance Department is committed to providing testing services of the highest standard that satisfy the needs of the clients, the requirements of ISO/IEC 17025 and continually improving the effectiveness of the quality management system; ensuring testing results are accurate, reliable, interpretable and defensible.

ISO Accreditation

In September 2017, the Department  was awarded accreditation through the Jamaica National Agency for Accreditation (JANAAC) to the international standard ISO/IEC 17025 “General requirements for the competence of testing and calibration laboratories” (see Accreditation Certificate and Scope). Conformity to the ISO17025 standard validates the Department's capabilities to test the quality control of pharmaceutical finished products. The status as an accredited Department exemplifies its competence in the following areas: